Earning points is easy!

$1 = 10 Stars, and some social media activities, birthdays and referring friends are also rewarded with dots.

You do not need an account to earn Stars, however you will need an account to redeem Dots, refer friends, and share on socials.

Minimum Stars you can redeem is 500 for $5 off your total order in-store or online.

As of November 14th, 2022 changes to Canada Post parcel services and surcharges will take effect. The adjusted pricing reflects the increasing costs of fuel, processing and delivery, and the requirement to serve a growing number of addresses. We have worked to ensure pricing remains competitive and consistent with past years’ adjustments.

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Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world, and try to ensure that we provide the very highest levels of responsiveness to you at all times.

Flat Rate Boxes Now Available!

All flat rate boxes include tracking and on-time delivery guarantee across Canada, varying by destination. 

A small box can hold roughly 8 meters of regular cotton fabric or 4 meters of flannel and costs $18.49. If you order more than those amounts, there are Medium and Large boxes for $23.49 or $29.99 respectively. 

Why no Lettermail option for shipping?
We charge what it costs us to ship packages using weight and dimensions outlined by Canada Post. The products we sell simply do not fit into the letter mail category, nor does it cost $4 to ship, even within the province of Alberta. If we offered this option, we would be losing money and potentially not making any profit on a sale. If there is a difference in what Shopify has estimated vs the actual cost to ship, we will refund the difference.

Unless you’re purchasing from a large retailer that is able to readily absorb that cost due to massive sales volumes, that small local business you get a lettermail option from is absorbing the actual cost of shipping to give you that cheaper option. Food for thought when you want to "support local".

Free shipping over C$200 before tax applies to Canadian addresses only.

Processing time: As we only sell items that we have in stock (mostly), and we update our stock numbers daily, We do our best to send orders within 24 hours after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped to you. This depends on how busy the postal folks are at any time. We provide tracking numbers as an option when you check out, so we can both see how long it is taking for you to receive your items.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We do not share with anyone or sell your information to anyone.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at dorothy(at)trapunto.ca or mailing us at:

Trapunto Canada
102 7019 104 St NW
Edmonton AB T6H 2L8

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact info(at)sunnystitchco.ca